Products and Services
- Uptime
- A Combination of Parts, People, Operations and Systems
- Total Support, Troubleshooting and Resolution Service for Your Systems
- Built on a Strong, Flexible SLA, Monitored to minimize downtime
- Proactive Monitoring
- Monitoring and Management IT Systems
- Increased Pro-activity to Sustain Business Continuity
- Clients focus on the Business – Mars Technologies focus on systems
- Clients are able commit to High Levels of Service to their clients
- IT audits
- Assessments of IT infrastructure and reporting
- Establishment of gaps and benchmarks for optimum performance
- Creation of business cases to ensure that ROI is achieved.
- Project Office(PO)
- Prioritize projects according to the strategic goals of the organization ( see diagram below)
- Make timeous decisions regarding the future of projects
- Play the role of project sponsor (a high-level executive that guides, but does not manage, a project) effectively
- Onsite Resources
- Operation Mangers
- Project Managers
The main role of the PO is to, on the one hand, effectively micro-manage a number of small projects linked to the strategic objectives of the organisation, referred to as project management. On the other hand, the PO enables an organisation to program manage its variety of projects, enabling executives to :
This is made possible by people, processes, technology and a delivery methodology which subscribes to international standards.
Technical Resources
By using a combination of best practices (ITIL), business processes and highly skilled people, Onsite Support Services ensures a fast response and quick resolution to IT infrastructure systems problems. Our Support Technicians work full-time, undergo regular training and collaborate on problem solving benefiting the users.
Management/Professional Resources
