Business analyst – Customer and Digital


We are looking for a Business Analyst who will be part of the vital link between our Customer & Digital team, Clients and the business objectives. Supporting and contributing to the analytical, building, testing, deployment and operational tasks of our software products. The role is also responsible for managing daily operational issues via the Service Desk and prioritising accordingly with the team members. Another added aspect of the role is to be a part of the JIRA administration team and provide support to the business with regards to JIRA tasks and queries being raised.

  • Help design, document and maintain system processes
  • Support the Sponsor/Project Owner in their efforts to guide the project’s implementation activities, including the requirements planning stage and the management of change requests
  • Analyse the current business systems process and design the “to be” business systems process by using the identified design principles and document the ideas by working through increasing levels of design detail (i.e. conceptual/high level/detailed design levels)
  • Create user stories, use cases and functional specifications according to the Business Requirements
  • Create project budgets within the SDLC
  • Presenting comprehensive solution demonstrations to clients and colleagues
  • Report on common sources of technical issues or questions and make recommendations to development team
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
  • Manage the Service Desk queries and user requests
  • Administer JIRA and provide support to the business

Key Competencies and Qualifications

  • Matric
  • Formal tertiary qualification will be to your advantage
  • At least 5 years work experience in the Retail/IT Industry
  • Proven experience in eliciting requirements and testing
  • Strong written and verbal communication skills including technical writing skills
  • Be well organized and understand the product development process
  • Knowledge of Waterfall and Agile Methodologies
  • Experience in the listed responsibility areas will be to your advantage


  • The natural tendency to take ownership and responsibility (Owner-Manager Culture)
  • The ability to make quick, sound decisions
  • The ability to form relationships with clients and fellow colleagues
  • Consider the bigger picture as well as the detail, when making decisions
  • Strong problem solving, effective planning, organisational and budgeting skills
  • Excellent communication skills
  • Be motivating, inspiring and influential
  • Above all, be Passionate about what you do

All applications will be handled with confidentiality.  Please note that only short-listed candidates will be contacted.  Should you not be contacted within two weeks after the closing date, please consider your application unsuccessful.


Annelize McCarthyBusiness analyst – Customer and Digital