


Careers at Mars Technologies.
We always have opportunities for driven, talented individuals wanting to join a dynamic team

Technical Customer Engineer
Information Technology Sector
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Salary : R 240k to R 300k p/a
Start Date : Immediately
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Northern Suburbs, Cape Town
We are searching for an innovative, deadline-driven technical engineer to join our company. The technical engineer's responsibilities includes, but not limited to, assisting engineers with various tasks like design, construction, equipment installation, system configuration , maintenance, developing preventative maintenance plans and providing customer support. You should also be able to troubleshoot systems, identify problems and write up reports.
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To be a successful as a technical engineer, you should be meticulous, efficient and have sound knowledge of the relevant engineering discipline. Outstanding candidates are team players with exemplary problem-solving abilities.
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Language Proficiency:
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Afrikaans (Written & Verbal)
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English (Written & Verbal)
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Responsibilities:
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1st Line Support
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Deliver support via email, phone, or remote assistance when required.
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Diagnose and resolve hardware and software issues on desktops, laptops, printers, scanners and other peripherals.
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Apply basic network principles to troubleshoot connectivity problems.
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Utilize Active Directory for resolving issues related to GPOs, logon scripts, and user management
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Install, configure and mainteain Windows 10/11 and associated software suites (M365, OneDrive, Sharepoint, AzureAD)
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Provide hands-on support for hardware compenent replacement in desktops and laptops
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Maintain accurate documentation of IT inventory, software licenses, and configurations
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2nd Line Support
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Support and troubleshoot issues, investigate incidents, and analyse system metrics, logs, traffic and configuration changes
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Manage and maintain the Microsoft Hyper-V and VMWare environment
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Ensure patch compliance levels are adhered to and assist with troubleshooting of patch failures
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Collaborate with Customer Engineers on complex issues and project roll-outs.
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Perform server and security audits, system backup procedures, and other recovery processes in line with the company's disaster recovery and business continuity strategies.
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Integrate servers, including but limited to, email, print and backup servers into Enterprise Systems.
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Provide support services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions.
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Lead projects related to infrastructure and network improvements or upgrades.
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3rd Line Support
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Oversee and maintain server and network systems, troubleshooting any issues that may arise.
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Design, implement, and manage the organisation's IT infrastructure, including servers, storage, network and security systems
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Ensure all escalations are actioned, and production is returned to a normal state within the SLA time frame.
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Visist client sites to troubleshoot, configure and imlement IT solutions.
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Resolve hardware issues, liasing with third-party vendors as needed.
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Continuously seek improvement opportunities in IT systems and sevice delivery.
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Maintain comprehensive documentation for all system and network configurations.
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Stay current with industry trends and best practices in infrastructure and network engineering.
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Manage capacity effectively to optimise system performance.
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Compile reports such as Health Checks on Server Infrastructure for clients.
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Collaborate with other IT professionals to identify and implement solutions for complex technical isues.
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Ensure that backup systems are in running order, and the backup policy is enforced and ahered to.
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Analyse existing systems and operations and develop prevenetative maintenance stragetgies.
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Identify potential problems and notify the relevant stakeholders in a timely manner.
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Strong problem-solving skills - Required to ttake the lead in situations with major outages.
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Adhere to both the Change Management Process and Indcident Management Process
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Requirements:
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Minimum of 3 - 6 years of IT experience
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Minimal of 2 years experience in an enterprise environment with administration and problem resolution of Windows Server
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Minimum of 2 years experience in virtualised workloads (VMWare / HyperV)
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Extensive knowledge of Desktops, Laptops, Printers & Network Copiers
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Extensive knowledge of Microsoft 365 Suite (Licensing, Products & Services)
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Extensive knowledge of Windows 10 & 11 Operating Systems
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Knowledge of Redundancy Strategies (RAID, HA, Failover, MPIO)
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Knowledge of Hypver Visiors (VMWare, Hyper-V, Azure)
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Knowledge of Windows 2012+ Operating Systems
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Knwoledge of Windows Server Roles (Active Directory, DNS, DHCP, RDS Roles and functions within the roles)
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Knowledge of Installation and Configuration of Exchange / SQL Server
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Knowledge of Basic Scripting Tasks for Large Scale Deployments
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Knowledge of LAN / WAN Solutions
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Knowledge of Networking (VLAN, Routing, Switching)
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Knowledge of ITIL processes and experience adhering to them in a production environment.
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Knowledge of Remote Monitoring Systems
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(Adventageous) Knowledge of SANs (Storage Area Networks)
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(Adventageous) Knowledge of Public Services (DNS, Public IPs, Subnetting)
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(Adventageous) Knowledge of Firewall Management (ACL, Zones, NAT)
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(Adventageous) Knowledge of Proxy Servers (Installation & Maintenance)
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Preferred Qualifications:
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Grade 12 Certificate
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CompTIA A+ & N+
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CCNA / CCNP
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MCITP/MCSE on Windows Server
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Microsoft 365 Administration
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(Adventageous) Microsoft Azure Certification
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(Adventageous) Vendor Certification (HPE, Dell, Lenovo, IBM, etc)
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Additional Information:​
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The incumbent will be required to have a valid drivers licenses and own reliable transport
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This position requires working overtime when required
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The incumbent is required to be available for standby support when scheduled.
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The incumbent must mainteain a professional and polished appearance when visiting clients.
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Clear credit record
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Clear criminal record
We may be calling you next!
Please do not apply should you not meet the requirements highlighted above.
Regret no recruitment agency to apply on behalf of candidates.
Please email your CV/Resume to careers@marstech.co.za